Blizzard Customer Support

[Milly]

So I gave Warlords of Draenor a try the other week, got to level 100 and had to submit a few support
tickets regarding my account. Needless to say Blizzard's customer support is a pile of rotting shit and
I won't be playing any of their games anymore.

But anyway, I told them directly that I mod and work on private servers. And they didn't even say
anything about it. Not even an acknowledgement. I told them to ban my account, and instead they
wrote me like a novel trying to find to a solution to my original problem. And then that went on for
like 5 different customer support reps that all saw me mention the private servers, and not a single
one of them batted an eye.

So I guess for any of you who've gotten paranoid like me, seems like Blizzard really just doesn't give
a shit anymore. And that might explain how Molten is still around. But what are your thoughts?

[schlumpf]

They never gave a shit, even less for random people saying they so.

[Milly]

Maybe not for random people but they used to shut down servers all the time. Even the smallest
most irrelevant ones were given cease and desist.

At any rate, putting private servers aside, I've never seen their stance on modding and in either
case I would have at least expected them to preach their ToS rather than just ignore me.

[schlumpf]

Most of them, even devs don't give a shit. Most devs don't even know there is an active modding scene.

They don't care.

[Allifeur]

If you want them to actually care, we would at least need to be well-known, or do show-off videos with hundred thousands views, which, until being proven otherwise, is far from being the case.

Don't be in the delusions that they give importance to private severs : These are not horrible ennemies at all for them. They let the free publicity work for them. I never felt afraid of Blizzard in any way  :roll:

[Milly]

I got paranoid once before when it came to accepting donations
but otherwise I would say the same.

[TheBuG]

It's never been different.

And saying Blizzard's customer support is a pile of rotting shit, where does that come from? Honestly, it's one of the best customer supports around (on par with Valve's).

To be fairly honest, the way you write it, you were pretty toxic towards the GM's, rather than the other way around.

I think Eluo once posted a conversation where a GM actually responded to the question of what he thought about project Modcraft, and he said it had some potention and was pretty cool about it.

[Milly]

Uhm, not really. I wasn't toxic to them at all aside from giving up and asking them to ban me. After that they talked to their manager who was actually helpful but you can never get the same rep twice in a row after replying.

And yes the customer support is awful. I've been in contact with at least 6 representatives (not GMs) and only 2 of them were knowledgeable. The other ones persistently provided misinformation and wasted a lot of my time. But it's not even the reps that are bad, it's the policies. They flat out couldn't solve any of my issues. Not because it wasnt possible but because they have backwards policies regarding customer support.

Not to mention they tl;dr'd half of my tickets. I understand tickets are busy with the expansion but it'd be nice if they would at least read what I had to say after I waited 3.5 days for a reply.

[schlumpf]

blizzard CS is pretty fine. Keep in mind they are not developers and are not told tech details. If you have problems with support reps, please message CSFeedbackEU@Blizzard.com or alike, preferably with ticket ids in reference.

On a side note, there are some of them on here, or at least have been for a while. Some may care or find it interesting. Just like 98% of the players, Blizzard employees may not be interested in the topic, and maybe don't even know what it means.

On another side note, nobody will ban you because you request it, except if you have a decent reason and can ID yourself, as that would be abused too often.

[Milly]

Fair enough point. I can at least vouch that WoW GMs (most of them) know what they're doing.

Also about the feedback email, thanks but I'll pass. I don't believe one voice can make a difference.

But none of that matters anymore as I'll no longer be playing any paid Blizzard games. Not until I win the lottery and can fork over the $300+ I'll need to establish a new Battle.net account and pay for new licenses and transfers.

Until then I guess I'll just twiddle my thumbs.

[phucko1]

Wrong thread. Ignore this comment.

[stoneharry]

Textures for upper body and leg armor now works.

I think you replied to the wrong thread.

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